LUMBEE GUARANTY BANK
CUSTOMER INFORMATION AND PRIVACY POLICY

At Lumbee Guaranty Bank, the basis of each customer relationship, many of which span generations, is trust. You have chosen to do business with Lumbee Guaranty Bank, and we are obligated to honor that relationship with great care, beginning with the information you have chosen to share with us. We believe that your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the privacy policy outline below.

Our Customers Expect Privacy

At Lumbee Guaranty Bank, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. And while information is critical to providing quality service, we recognize that one of our most important assets is our customers' trust. Thus, the safekeeping of customer information is a priority for Lumbee Guaranty Bank.


Why We Collect, Retain, and Use Customer Information

We collect, retain, and use information about you only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes- and we will tell you why we are collecting and retaining it upon your request. We use information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior services.


We Will Maintain Accurate Information

We continually strive to maintain complete and accurate information about you and your accounts. Lumbee Guaranty Bank has established procedures to ensure that your personal information is accurate, current and complete. If you believe that our records contain inaccurate or incomplete information about you, please notify us. We will correct any erroneous information as quickly as possible.


We Limit Employee Access To Your Information

At Lumbee Guaranty Bank, employee access to personally identifiable customer information is limited to those with a business reason to know such information. Employees are educated on the importance of maintaining the confidentiality of customer information and on these Privacy Principles. Because of the importance of these issues, all Lumbee Guaranty Bank employees are responsible for maintaining the confidentiality of customer information and employees who violate these Privacy Principles will be subject to disciplinary measures.


Security Procedures Protect Your Information

Lumbee Guaranty Bank is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.


We Restrict Disclosure of Account Information

We do not reveal specific information about your accounts or other personally identifiable data to parties outside our affiliated banks and companies for their independent use unless it is under the following circumstances; you request or authorize it: the information is provided to help complete a transaction initiated by you; the information is provided to a reputable credit bureau or similar reporting agency; or the disclosure is lawfully permitted or required.


We Maintain Your Privacy When We Do Business Outside Our Bank

It is sometimes necessary to provide personally identifiable information about you to a party outside our bank. When the bank conducts business with third parties, it requires its vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.


Providing Privacy Information to Customers and Responding to Inquiries

At Lumbee Guaranty Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Lumbee Guaranty Bank protects confidential information, please call you local branch.


Lumbee Guaranty bank
Member FDIC




Pembroke, NC
 
 

© 2005 Lumbee Guaranty Bank