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Career Opportunities

Join a Bank That Cares!

If you are seeking employment with an exciting and community-focused financial organization, look no further than Lumbee Guaranty Bank. We know our staff are our most important resource, which is why we’re dedicated to career development and advancement and employee perks and benefits that make a difference.

Don’t see the position you’re looking for? Send us an email. We’re always on the lookout for talented individuals with a passion for serving local financial needs.

You may send your resume and cover letter to janetnewton@lumbeeguarantybank.com or call 910-522-5830. or daniellejacobs@lumbeeguarantybank.com or call 910-887-6179

Click on any of the positions listed below to see details.

Experienced Teller

Lumbee Guaranty Bank is seeking a professional, experienced teller in the banking/finance industry with the ability to perform advanced teller duties and has had exposure to the Customer Service area. Excellent customer service skills are a must.

 

Please send your resume and cover letter to

 

EMAIL:

janetnewton@lumbeeguarantybank.com

daniellejacobs@lumbeeguarantybank.com

 

FAX: 910-521-6102

 

Mail:

Lumbee Guaranty Bank

ATTN: Human Resources

PO Box 908

Pembroke, NC 28372

Mortgage Loan Officer

Please send your resume and cover letter to:

 

Email:

janetnewton@lumbeeguarantybank.com

daniellejacobs@lumbeeguarantybank.com

 

FAX: 910-521-6102

 

Mail:

Lumbee Guaranty Bank

ATTN: Human Resources

PO Box 908

Pembroke, NC 28372

 

JOB TITLE:                                            Mortgage Loan Officer

LOCATION:                                           Fayetteville, NC

REPORTS TO (Title):                           President/Chief Operating Officer

FLSA STATUS:                                      Exempt

UPDATED AS OF:                               2/16/2024

 

POSITION SUMMARY:

In accordance with established lending policies and procedures, examines, evaluates, authorizes, or recommends approval of customer applications for commercial or residential mortgage loans. Interviews applicants and requests specified information for loan application. Develops customer relationships through friendly, courteous, and efficient service. Promotes Lumbee Guaranty Bank’s service to current and potential customers.

 

SPECIFIC DUTIES AND RESPONSIBILITES:

  • Interviews applicants for loans to obtain biographical and financial background.
  • Requests credit reports, verification of employment and other data to support the loan request.
  • Requests property appraisals on loan collateral.
  • Corresponds with or interviews applicants or creditors to resolve questions regarding application information.
  • Assembles loan application to ensure loan request meets the bank’s lending criteria.
  • Rejects loans that do not meet lending criteria.
  • Presents loan application to loan review committee for approval.
  • Notifies loan applicant of approval/denial of loan request.
  • Arranges for loan closing on approved loans.
  • Maintains relationships with existing loan account customers and administers existing loan accounts as needed.
  • Keeps abreast of economic conditions, changes and trends in real estate market, the banking industry, and the local community.

 

SUPERVISORY RESPONSIBILITY:

None

 

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Minimum Bachelor’s degree in Finance, Business, or Economics required; MBA preferred
  • Formal credit training required
  • Real estate lending experience preferred

 

KNOWLEDGE, SKILLS, AND ABILITIES

  • Sound judgment
  • Detail oriented
  • PC proficient
  • In-depth knowledge of bank lending policies, procedures, and criteria
  • Knowledge of real estate lending practices and regulatory requirements
  • Excellent customer service, interpersonal and communication skills, and the ability to work effectively in a diverse community.
  • Ability to work productively in teams and independently.

 

PHYSICAL REQUIREMENTS:

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

  • Seeing
  • Hearing/Listening
  • Clear Speech
  • Touching
  • Ability to Move Distances Within and Warehouses/Offices

 

Mental/Reasoning Requirements:

  • Reading – Simple
  • Reading – Complex
  • Writing – Simple
  • Writing – Complex
  • Clerical
  • Basic Math Skills
  • Analysis/Comprehension
  • Judgement/Decision Making
Help Desk Analyst I

Lumbee Guaranty Bank is seeking a Help Desk Analyst I to assist with setup and administration of user accounts and computers, hardware and software installations, and provide ongoing first level response and resolution to technology related support requests. Excellent customer service skills are a must.

Please send your resume and cover letter to:

Email:
janetnewton@lumbeeguarantybank.com
daniellejacobs@lumbeeguarantybank.com

FAX: 910-521-6102

Mail:
Lumbee Guaranty Bank
ATTN: Human Resources
PO Box 908
Pembroke, NC 28372

 

JOB TITLE:                              Help Desk Analyst I
LOCATION:                            Robeson, Cumberland, or Hoke County (NC)
REPORTS TO (Title):             Director of IT
FLSA STATUS:                       Non-Exempt
UPDATED AS OF:                12/18/2023

POSITION SUMMARY:

The Help Desk Analyst I provides first level contact for technology related support requests for Lumbee Guaranty Bank and is responsible for setup and administration of both user accounts and computers, including hardware/software/peripheral installations.

SPECIFIC DUTIES AND RESPONSIBILITES:

  • Provide first level contact and timely resolution for technology related issues, coordinating team/vendor assistance and/or escalating as required for resolution
  • Follow up with employees to confirm problem resolution and ensure proper documentation
  • Establish knowledgebase/procedures of common requests/issues
  • Recommend modifications or improvements to continually improve procedures
  • User account administration (create, update, disable/delete)
  • New PC/Software installations (Windows OS image, security software, banking applications, etc.)
  • Microsoft/Office 365 Products
  • Create/document step-by-step procedures and training material with screenshots
  • Resolve technical problems with the LAN, WAN, and other systems as needed
  • Perform advanced configurations, repairs, maintenance, technical assistance, and support on a range of PCs and peripherals
  • Investigate, analyze, and resolve complex hardware and/or software problems on bank computer systems
  • Responsible for patch management of Windows Operating Systems and updating various software applications
  • Assist with IT Audit and Examination documentation requests
  • Assist with Information Security Program/Policy Management
  • Keep current with the latest technologies and determine when new technology solutions and implementations will meet business and systems requirements.
  • Respond to after-hours calls as needed
  • Travel to branch locations as needed
  • Perform other duties as assigned
  • Must be flexible and be willing to work additional hours as needed

 

SUPERVISORY RESPONSIBILITY: 

  • None

 

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High school diploma or GED required.
  • Preferably a degree in Computer Science or equivalent experience in a similar field.
  • Experience in Help Desk in the banking industry a plus.

 

KNOWLEDGE, SKILLS, AND ABILITIES

  • Possess a strong background in the Windows OS and Windows Server OS.
  • Advanced knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
  • Ability to diagnose and rectify a wide range of complex computer hardware and software problems.
  • Ability to communicate effectively, both orally and in writing for the employees and vendors.
  • Ability to provide advanced technical assistance and comprehensive problems resolution to end user.
  • Ability to install and configure computer systems, hardware, and peripherals.
  • Knowledge of customer service standards and procedures.
  • Strong interpersonal and communication skills and the ability to work effectively in a diverse community.
  • Ability to work productively in teams and independently.

 

PHYSICAL REQUIREMENTS:

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

  • Seeing
  • Color Perception (Red, Green, Amber)
  • Hearing/listening
  • Clear Speech
  • Touching
    • Dexterity
    • Hand
    • Finger
  • Lifting (specify pounds)
  • Carrying (specify pounds )
  • Ability to Move Distances Within and Between Warehouses/Offices
  • Climbing
  • Ability to Mount and Dismount Forklift/Truck
  • Pushing/Pulling
  • Driving (local)
  • Driving (over the road)

 

Mental/Reasoning Requirements:

  • Reading – Simple/Complex
  • Clerical
  • Writing – Simple/Complex
  • Analysis/Comprehension
  • Judgment/Decision Making
  • Basic Math Skills

 

Work Environment:

  • Works alone and/or with others
  • Inside/outside
  • Verbal contact w/ others
  • Face-to-face contact
  • Noise
  • Mechanical equipment
  • Electrical equipment
  • Dirt/dust